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Q
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Can my company set up its own e-mail addresses? |
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A
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Please advise your appointed on-site domain administrator of any new email accounts or changes to existing accounts. If you do not have an administrator, we can designate one person within your company to control your email accounts or we can handle this for you.
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Q
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Do I need/have a POP or an Alias e-mail address? |
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A
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A POP (Post Office Protocol) account is a mailbox account assigned to you on our mail server.
An Alias e-mail account takes email addressed to you@yourcomanydomain.com and forwards it to a pre-existing address at another ISP (internet service provider), typically the one used for your access to the internet.
Example:
you@yourcompanydomain.com ---> forwards to you@earthlink.net
To set up an alias account, we need the email account name you currently have, or wish to have, on our server and the email address to which you'd like email forwarded.
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Q
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Can I set up my mail program to Send and Receive my email? |
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A
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You can establish your POP account to receive mail via Altitude800. To send mail, in most cases, you will need to use your ISP's SMTP server name setting.
Here is an example how to set up the information:
Your E-Mail & Reply-to Address : you@yourcompanydomain.com
POP Server: mail.altitude800.com
SMTP Server: smtp.west.cox.net
. . . . . . (example only, this varies depending on your ISP)
Account Name or ID: you%yourdomain.com
. . . . . . (the portion of the email address before the "@" symbol)
Password: your assigned password in lower case characters
NOTE: Your email accounts will not be active until your domain name has transferred to our server. All email accounts using our mail.altitude800.com mail server for outgoing mail must configure the SMTP Authentication Security within the email program or the account will be automatically be rejected by the server, therefore causing email failures.
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Q
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How can I change my email account password or forwarding address? |
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A
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You can change either of these by signing in to your email account via Altitude 800 Webmail or requesting the change to be made by your appointed on-site domain administrator.
Bookmark our Webmail address to access your account through your web browser: http://mail.altitude800.com
Mouse over Settings at the top of the page
Click on My Settings
Type in your new password in the Password fields or the forwarding address in the proper field below User Information.
Click Save
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Choose your Mail Program below to view screenshots and set up details.
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